At 3DGeo Prints, most items are printed to order specifically for you. Please review your order carefully before purchasing. That said, we want you to be happy with what you receive.
Our Return Policy
We accept returns or replacements only for items that arrive damaged, defective, or significantly different from what was described. Claims must be made within 14 days of delivery, and we ask that you include photos of the issue so we can process your request quickly.
Custom and personalized orders are final sale and cannot be returned for buyer’s remorse or a change in design preference, since these are made specifically for you. Defective or damaged custom items are still fully covered under this policy.
How to Request a Return
Email us at askme@3dgeo.phillyregistration.com within 14 days of delivery with your order number, a description of the issue, and photos. We’ll respond with next steps — a replacement, repair, or refund depending on the situation.
Refunds & Shipping
Approved refunds are issued to your original payment method within 5-10 business days. If the issue is our error — a defective, damaged, or wrong item — we cover the cost of a replacement or return shipping. For other approved returns, the customer is responsible for return shipping.
Contact
Questions about your order or a return? Email us anytime at askme@3dgeo.phillyregistration.com.